Medview Airlines was in the news again this week as scores of stranded passengers on its Lagos-London-Lagos route missed schedules, engagements and appointments as their flights were cancelled.
Complaints greeted the misadventure as the carrier finally struggled to rectify rescheduled and cancelled flights.
And many who have booked the airline for the summer are deeply worried if they won’t face similar fate.
Though the airline has assured customers that the issues are resolved, legions are apprehensive as they count the days.
But it’s not so difficult for Medview (with Alhaji Muneer Alade Bankole as CEO) to step up its game on the most lucrative route if certain measures are put in place with support from government and its agencies.
Here are 8 disturbing concerns Medview should address on the route as compiled by encomium.ng:
The airline flies to Gatwick which is not a popular airport with Nigerians.
Apart from being far from central London (63.1 kilometres, against Heathrow’s 25.7 kilometres), it’s not a very popular hub.
Most airlines from Nigeria fly into Heathrow, and Gatwick puts Medview at a disadvantage.
- INFREQUENT FLIGHTS
Medview’s flight into London used to be on Wednesday and Sunday. Now, Friday has been added.
This arrangement is not attractive to frequent fliers or those with emergencies. The long period between flights is another disadvantage.
- UNFRIENDLY DEPARTURE AND ARRIVAL TIME.
Leaving Lagos at 1:30 in the afternoon and arriving London at 8:40 in the evening means the day is practically wasted.
Early morning and late flights are usually preferred by travellers.
Most flights to London from Lagos are in the evening.
- NO IN-FLIGHT ENTERTAINMENT
This lack of in-flight entertainment puts Medview in a bad spot. What do you expect people to do on a 7-hour flight in broad daylight? And how do you keep children busy?
What’s more, the absence of in-flight entertainment suggests the plane is very old.
- ONLY ONE PLANE SERVICES THE ROUTE
With only one plane servicing the route, there are bound to be issues of rescheduling and cancellation.
Issues cannot be quickly addressed with one plane.
And the crux of flying is anchored on schedules.
- BEST BUSINESS PRACTICES/NIGERIAN FACTOR
Best business practices are difficult to implement here with many people wielding influence and compromising high standards.
And Nigerians are fond of trying to short-circuit and frustrate rules of decency and professionalism.
At the airport, in the plane, we all jeopardise best business practices by wanting to cut corners because it’s a Nigerian airline.
- PRICE NOT COMPETITIVE
With planes, parts, consumables, fees and salaries denominated in dollars, how can Medview compete well?
The tickets are not as attractive because of high cost in aviation.
And with a price not far lower than competitors, what’s the attraction?
- PATRONAGE BY GOVERNMENT AND AGENCIES MISSING.
Without patronage by government officials, how does it grow its business?
A country that fails to patronise its own is exporting jobs and opportunities.
And without increased patronage, better services will be a constant struggle.