Speaking with ENCOMIUM Weekly on Friday, February 7, 2014, Chineye Amanfo, spokesperson of the telecommunications company reacted to the alleged call, “We are aware of the telephone conversation from the so called Etisalat customer care personnel. We are currently investigating the matter but it is not a commercial from Etisalat. All our commercials are handled by our agency and it will be duely signed before it can be released”.
A couple of days back, a hilarious phone conversation between an alleged Etisalat customer care agent and a purported subscriber, who just ported to the network went viral on social media.
The routine call which lasted two and half minutes had Uche, the alleged Etisalat agent communicating with a supposed subscriber known as Abdulraman Bakare. Unfortunately, Abdulraman’s wife was the one that picked the call. In the conversation that ensued, the woman warned Uche to face her work and stop trying to steal people’s husband. She even further threatened to show up at Etisalat’s office to report Uche to the management of the company. Throughout the conversation, Uche remained polite, firm and professional in her dealing with the woman.
Since the communication went viral, different comic photographs, write ups and comments have flooded the social media about the conversation.
They include Every Uche Omise on my matter, please face your work. My pikin, I say let me ask you, do MTN call people like that, why this Uche no wan face her work. My name is Uche and I am innocent in this matter.”
ENCOMIUM Weekly’s checks revealed that no agency has laid claim to the commercial. However, speculations abound that the commercial might have come from competitors and distractors who are adapting measures on how to cope with the competitive market.
The call which is trending is reported below:
Uche: Good morning.
Uche: Hello, good morning
Woman: Good Morning
Uche: My name is Uche, I am calling you from Etisalat customer care. How are you today?
Woman: Fine, how is work
Uche: Work is fine, thank God. We are calling you to thank you for your patronage on Etisalat net work.
Woman: Okay, thank you very much.
Uche: Am I speaking with Abulraman Bakar.
Woman: You want to talk to him.
Uche: I want to confirm, is that the person I am speaking with .now.
Woman: No, I am working with them. Can I call him for you?
Uche: Is he close by?
Uche: Okay, I will like to speak with him.
Woman: I am just working with them.
Woman calls her husband: Daddy nko? E pee daddy wa. Okay, won wee.
Woman: Hello, he is bathing?
Uche: Okay, please may I know your name.
Woman: I am working with them.
Uche: It is okay, I will like to know who I am speaking with.
Woman: I am not the owner of the phone, he is the owner of the phone.
Uche: It’s alright. When would you want me to call back so I can speak with him?
Woman: Can I know your name so he can call you back?
Uche: It’s okay, you cannot call this number, but we will call back.
Woman: Okay, well done. Is that how you people use to call them?
Uche: It’s alright, yes. We check up on our customers from time to time
Woman: Okay, he will come and see you in the office. I will tell him.
Uche: There will be no need, we will call back.
Uche: We just want to know if he is having any issue with his line.
Woman: Iyawo Uche, se bi awon Etisalat tin pe oko oloko lori phone ni yen.
Well done oooo.
Uche: Its alright ma, thank you very much for your time.
Woman: If he needs you, he will call. I am his wife ooo, face your work ooo because MTN don’t call customers like that, face your work. You don’t need to call him for anything again, if he needs you, he will call you
Uche: It is alright ma.
– SHADE WESELY-METIBOGUN