Heritage Bank has identified excellent customer service as the major plank for the continued wellbeing of the banking business in the country. To this end, the bank has assured the banking public that its ongoing integration with the acquired Enterprise Bank will result in the building of a more dynamic brand that will offer great and bespoke services.
Speaking during the Covenant University’s 3-Day International Conference for African Development Issues (ICADI), held at the institution’s Campus in Otta, Ogun state from Monday to Wednesday, the bank’s Adviser, Ivory Banking, Titilayo Babaoye, said the bank would continue to strive to be known for innovation and excellent service delivery tailored to suit customers’ banking needs. She added that the bank’s strategy of partnering with various customers to help improve their businesses and take same to desired heights would remain constant.
“Heritage Bank is a customer needs driven entity. All our platforms, processes and systems have been configured to work for our customers and drive their banking satisfaction. Every step of the way, we are with the customer. This is the way to go. Businesses must pay more and more attention to the peculiar needs of the customer. Banks cannot afford not to work with this golden rule if they hope to survive, she revealed.
Babaoye said with the recent acquisition of Enterprise Bank, Heritage Bank now has a wider platform to achieve wider reach for deploying its greater capabilities and value added banking services.
“Our on-going merger process fills us with excitement because we can see the exciting possibility of creating a bigger platform for the deployment of innovation, excellence and customer-centric services in a way never before seen in the country. We understand that true development requires a collective effort and that is why we are committed to offering support and partnership for any and all entrepreneurship ideas aimed at creating, preserving and transferring wealth, especially among youths who are the pivot of the country’s economic and socio-political future”.
In his opening remarks, the Chairman of the Conference Planning Committee, Professor Olawale Daramola, noted that African countries must find urgent solutions to unemployment and worsening standards of living among citizens. He observed that with Nigeria in particular, increased national earnings had failed to translate into better standard of living for citizens. He therefore challenged all economic stakeholders to come together in the bid to bail out the country from youth unemployment.
Covenant University, in her continued quest for significant local and global impact, established the International Conference of African Development Issues (ICADI) series in 2014. ICADI is aimed at creating a unique platform for making innovative contributions towards value enhancement and capacity development of the black man and indeed, the African continent from the Covenant University context.
The 2015 edition, which had Heritage Bank as one of the sponsors featured a Nobel Laureate, Prof. Alvin Roth as the keynote speaker and other notable experts as guest speakers. It also featured keynote addresses, panel/roundtable discussions, research and industry track papers as well as presentations, workshops and exhibitions.